← Help center

Can't sign in?

For: all plans

Your login is in the email we sent right after your purchase. Can't find it? Search your inbox for "Explaindio", and check your spam or promotions folder.

Forgot your password?

1. On the sign-in page, click Forgot your password?
2. Type the email you bought with, and click Send Reset Link.
3. Open the email and click the link. It opens Create New Password.
4. Type a new password (at least 8 characters) twice, and click Reset Password.
5. When you see Password Reset!, go back and click Sign In.

If it doesn't work:

• "That email and password don't match." Check the email is the one you bought with, then try again, or reset your password.
• "Invalid Link." The reset link is old or was already used. Click Request a new reset link.
• "We couldn't sign you in just now." Wait a minute and try again.
• No reset email? Wait a few minutes and check your spam folder. The email only comes if that address has an account, so try the email you used to buy.